Franchisees beware of data breaches (at the franchisor)
In franchise relationships, the processing of, for example, customer data of the franchisee is often reserved for the franchisor. It is not inconceivable that a franchisee is nevertheless responsible for data breaches of such personal data at the franchisor.
The obligation to report data breaches has recently entered into force, as part of the expansion of the Personal Data Protection Act. Violation of the rules is subject to a fine regime. A fine may also follow if data leaks are properly reported.
According to the law, there is an obligation to report to the Dutch Data Protection Authority if there is a security incident. This could include the loss of a USB stick, theft of hardware or a hacker breaking into the automation system. There must also be a loss of personal data or a (suspected) unlawful processing thereof. Unlawful processing includes, among other things, adjusting and/or changing personal data and unauthorized access to, or disclosure thereof. This concerns, for example, usernames and passwords, work performance and financial data that could lead to damage to honor and good name, (identity) fraud, discrimination or, for example, financial damage.
Franchisees have often stored personal data of their employees, customers or prospects on the franchisor’s network. A franchisee may also be required to do so under the franchise agreement. For example, customer data can be an important resource for the franchisor to, for example, align their marketing strategy. In that context, a franchisor can be qualified as a so-called processor.
Despite the engagement of a processor, such as a franchisor, the franchisee remains responsible for proper compliance with the Personal Data Protection Act and therefore also the data breach notification obligation.
The franchisor is obliged to follow the instructions of the franchisee and to comply with the principles regarding the processing of personal data. This is, for example, the obligation of careful and proportionate processing and having a specific purpose and legal basis for the processing.
It is important to be aware of this issue when drafting and concluding franchise agreements. A careful provision about the method of processing, processing and storage of personal data is advisable. For example, it could be agreed that the franchisor indemnifies the franchisee against fines for any form of data breach that occurs at the franchisor.
mr. AW Dolphijn – Franchise lawyer
Ludwig & Van Dam Franchise attorneys, franchise legal advice.
Do you want to respond? Go to dolphijn@ludwigvandam.nl
Other messages
Supermarket letter – 22
No Dutch Franchise Code, but legislation on franchising.
No Dutch Franchise Code, but legislation on franchising
The State Secretary has announced that the Dutch Franchise Code ("NFC") will not be enshrined in law. However, there will be legislation on franchising.
HEMA sentenced to suspend e-commerce contribution to franchisees
HEMA is in conflict with its franchisees about the contribution to e-commerce costs. HEMA believes that the existing scheme from 1997 is outdated.
Error or deception in the conclusion of the franchise agreement
A franchisee who regrets after entering into a franchise agreement may believe that before or at the conclusion of the franchise agreement by the franchisor ...
Supermarket letter – 21
Judge: Protect franchisee against supermarket organization (Coop) as lessor
The supplier prescribed by the franchisor is not performing? What now?
The Court of Appeal of 's-Hertogenbosch ruled on 20 February 2018, ECLI:NL:GHSHE:2018:727, on the question of who must prove that the franchisee was misled when entering into the