Transfer customer data to franchisor
In its judgment of 10 January 2017, ECLI:NL:GHAMS:2017:68 (OnlineAccountants.nl), the Amsterdam Court ruled, among other things, on the question of how customer data should be transferred.
The franchise agreement stipulated that upon termination of the franchise agreement, the franchisee was entitled to continue serving (certain) customers. For those customers that would not be transferred from the franchisee to the franchisor, the franchisor would transfer all data related to those customers to the franchisee free of charge. This had to be done under penalty of a contractual penalty.
The franchisee is of the opinion that the franchisor had not complied with this obligation. The franchisor is therefore required to pay the contractual penalty. However, the court ruled that the franchisee had access to the relevant data in the cloud until one day after the franchise agreement had ended. The franchisee could download this customer data free of charge at any time. The franchisor is therefore not obliged to also make this customer data separately (physically) available to the franchisee.
According to the Court of Appeal, the franchisee cannot claim from the franchisor that which has already been made digitally available in the cloud by the franchisee itself.
mr. AW Dolphijn – Franchise lawyer
Ludwig & Van Dam Franchise attorneys, franchise legal advice. Do you want to respond? Go to dolphijn@ludwigvandam.nl .
Other messages
The further determination of the rental price of business premises at the request of the lessor/franchisor or the lessee/franchisee
Does the (sub)tenant/franchisee still pay a competitive rent for the leased business space?
Partial indebtedness of entrance fees due to lack of turnover and non-delivery of contractual performance by the franchisor
The franchisee rightly invokes unforeseen circumstances due to the lack of turnover and successfully claims moderation of the entrance fee due.
Termination of the franchise agreement does not automatically lead to termination of the sublease agreement
Franchisor terminated the franchise agreement with the franchisee. The franchise agreement stipulated that termination of the franchise agreement would also terminate the sublease agreement
Despite the franchisee’s counterclaim, the franchisor justified dissolution of the franchise contract
The Rotterdam court recently ruled that payment arrears of more than € 80,000 is sufficient for the franchisor to dissolve the franchise agreement.
Actually using a building, but without a lease
In franchising, it often happens that the business premises from which the franchisee operates his business
Switching franchisee from one franchise organization to another is not without risks
The court in Amsterdam recently ruled in a case where a franchisee switched from one franchisor to another, in the same industry.